Refund policy

Return & Refund Policy

At Bear River Cattle Company, every product is custom-made to order just for you. Because of this, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Defective or Damaged Items If your item arrives defective, damaged, or misprinted, we've got you covered. Please contact us within 30 days of delivery at bearrivercattle@gmail.com with:

• A photo of the defective item
• Your order number

We'll make it right with a free replacement or full refund — no need to return the item.

Wrong Item Received If you received the wrong item, contact us within 30 days and we'll send the correct one at no charge.

Lost Packages If your order is marked delivered but you haven't received it, please contact us within 7 days so we can investigate with the carrier.

Non-Returnable Items All sales are final on discounted or promotional items.

Questions? Reach us at bearrivercattle@gmail.com or through our Contact page. We're committed to making sure you love your order.